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Occupying the building that housed the original Marshall Field's, this nationwide department store aims to continue to draw tourists and locals. While the Field's awnings have been replaced with Macy's, many...
citysearch.com - expert review - 09/11/2006
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1.0 of 5 stars.
I purchased a couch from Macy's on February 4th. I got a call at the beginning of March saying that it was in, I scheduled an appointment, took time off work, and my card was charged. The day before…
yelp.com - user review - 06/28/2008
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5.0 of 5 stars.
Today, one employee restored some hope and faith in Macy's, the new version of Marshall Field's and it's in the lingerie department. I headed straight up to the lingerie in search of a new bra for my…
yelp.com - user review - 06/20/2008
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1.0 of 5 stars.
This place is due for a makeover both in appearance and customer service. It feels like I'm in any other larger version of Marshall's or TJ Maxx. Chipping paint, soggy floors and carpet ripples that…
yelp.com - user review - 06/20/2008
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2.0 of 5 stars.
Since this is close to my way home, I have stopped here to pick up random things or browse for things I "need'. I can truly say that each time I am shocked at how down right rude the sales people are…
yelp.com - user review - 06/19/2008
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1.0 of 5 stars.
I worked for a partner business inside here for almost two years. When I started it was Marshall Fields when I quit it was Macy's. There were a lot of things I didn't like about working and shopping…
yelp.com - user review - 06/17/2008
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1.0 of 5 stars.
We used to have a holiday lunch here every December, but haven't been back since the name change. I would say that this place had some tourist value when it was Marshall Fields, but now it is simply…
yelp.com - user review - 06/16/2008
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1.0 of 5 stars.
Review of MACY'S BRIDAL SALON. I stopped by to try on some Toni Federici veils. I didn't have an appointment, but didn't think that would be necessary to show me three or four veils that I had…
yelp.com - user review - 06/12/2008
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1.0 of 5 stars.
I'm reviewing Macy's Bridal Salon. If I could give a negative star rating, I would. DO NOT BUY YOUR WEDDING DRESS HERE! Take it from me. Here's my story: I purchased my dress at the downtown…
yelp.com - user review - 06/09/2008
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1.0 of 5 stars.
arg! food poisoning! although i have just learned that macy's food court has been shut down several times by the health dept, i truly believe that my overwhelming sickness from eating their chicken…
yelp.com - user review - 06/09/2008
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5.0 of 5 stars.
Do you miss Marshall Field's as much as I do? See Friedl at the Estee Lauder Counter and you will immediately feel better. She is a fantastic make-up artist and skin care consultant.
yelp.com - user review - 05/03/2008
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1.0 of 5 stars.
I felt dirty immediately upon entering. I was a HUGE fan of Marshall Fields. Yes, I am still bitter over the takeover, but quite frankly, I gave Macy's a chance and they failed. Recently I was at…
yelp.com - user review - 04/30/2008
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5.0 of 5 stars.
Went swimsuit shopping here today, and this place is SO pretty - I like the huge fountain. The lady at the information desk was so helpful and asked if I was here visiting (I said yes), and she told…
yelp.com - user review - 04/27/2008
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1.0 of 5 stars.
I am always amazed by how bad the customer service is at Macys. After my experience today, I don't think I will ever go back.
yelp.com - user review - 04/15/2008
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4.0 of 5 stars.
I usually don't like shopping at places like these, but I really wanted some bright red lipstick, so today, I stopped by the Chanel section of Fields (yes, its still Fields to me!!!) People at the…
yelp.com - user review - 04/10/2008
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4.0 of 5 stars.
okay did you SEE the spring plantings they had in there? the tillandsia? it was amazing. i'm sure it all died, but if not, i hope at least some of them are living happily on someone's window ledge. if…
yelp.com - user review - 04/05/2008
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1.0 of 5 stars.
The sales women in here suck. They don't want to help, and that is just annoying.
yelp.com - user review - 04/04/2008
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4.0 of 5 stars.
To be fair, I've only really been in two departments here, and I never had any connection with the old Marshall Field's. But I must say the little cafe off to the side of the Walnut Room is sooooo…
yelp.com - user review - 04/03/2008
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1.0 of 5 stars.
wow. who trains these people? i only popped in here to use the restroom and ended up trying a few things on for the heck of it. i saw a fitting room with the door wide open and a shirt hanging on the…
yelp.com - user review - 04/01/2008
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2.0 of 5 stars.
I'm from downstate so I don't think I ever visited Marshall Fields back in the day. So that's not coloring my review. What is coloring it is the fact that, uh ... this store. What the hell. It's…
yelp.com - user review - 03/30/2008
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1.0 of 5 stars.
I am not a fan of the Macy's on State Street. It always seems like a disarray and not really clean and just overall not a great atmosphere. But my biggest complaint is with their bridal salon. I went…
yelp.com - user review - 03/22/2008
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1.0 of 5 stars.
I tried. I did. I loved Marshall Fields, but the romance is gone- requiring immediate counseling:
yelp.com - user review - 03/14/2008
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2.0 of 5 stars.
Boo. Booooo... Went in to buy a watch yesterday. I knew of a certain Bulova watch I wanted to see, but I was also interested in checking out the Tissots. So after standing at the counter and nosing…
yelp.com - user review - 03/05/2008
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1.0 of 5 stars.
Blech. Yech. Fooey. Harumph. This place just stinks. I am not one of those Marshall Field fans who dislikes it because it is Macy's. I dislike it because their service is crap, their attitude is…
yelp.com - user review - 03/05/2008
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4.0 of 5 stars.
I really like this Macys and stop by at least once or twice a week. My fiance & I live kitty-corner to it and it's the perfect pick-me-up place to grab a bottle of wine or bite to eat, or just browse…
yelp.com - user review - 02/27/2008
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I did not bring a camera with me to my original appointment - my bridal consultant, took several photos on her camera and promised to email them to me. To date, I have never received those photos, despite...
citysearch.com - user review - 02/20/2008
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4.0 of 5 stars.
I can't lie to any of you. Well, I can, but then I might as well write a "Let's Pet Puppies" review. I am a department store whore. I love them love them love them.
yelp.com - user review - 01/30/2008
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4.0 of 5 stars.
Love Marshall Fields! Sucks that it's Macy's. But I can't stay away. The store is amazing - Walnut Room, Tiffancy ceiling, huge atriums, super high escalators.... great selection. Love the buiding…
yelp.com - user review - 01/30/2008
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4.0 of 5 stars.
I love going here. It's like what I imagine going to New York would be like. Everything is so pretty here. All the best designers have stuff here. When I get lots of money I'm gonna buy out the whole…
yelp.com - user review - 01/27/2008
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3.0 of 5 stars.
MARSHALL FIELDS has an amazing building. One of the most stunning moments in my Chicago life was looking up and seeing 13 floors of shopping above. For someone that hates department stores,…
yelp.com - user review - 01/26/2008
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4.0 of 5 stars.
I am not from Illinois, so I don't have any fond memories of Marshall Field's. I have to say, though, that Macy's gave me outstanding customer service, which I was worried about when I visited. I went…
yelp.com - user review - 01/26/2008
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4.0 of 5 stars.
Wall Street shoppers may be pondering over the best stock bargains in a slowing economy, but for State street shoppers like me, the silver lining to a looming recession - retail discounts! Macy's…
yelp.com - user review - 01/22/2008
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3.0 of 5 stars.
This Macy's is SO HUGE! I always get lost when I walk around. I mean there isn't a big difference between Macy's and Marshall Field's but I think the quality of the clothes has gone down. I never…
yelp.com - user review - 01/13/2008
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3.0 of 5 stars.
I really don't understand the ire over the end of Marshall Fields. The store is almost exactly the same as it was before, including the quality of clothing and uppity staff. In all honesty, I don't…
yelp.com - user review - 01/07/2008
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3.0 of 5 stars.
Not a Macy's girl at all but since I received gifts from here that did not fit, here I am. Walked in and this place is ginormous! Mobbed by a fragrance lady who was trying to get me to buy Paris…
yelp.com - user review - 01/02/2008
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2.0 of 5 stars.
You get only two stars because you replaced Field's and I am a sap and because you have overpriced crappy stock for sale. At least at Field's I could buy a nice watch for the office for under $200 or…
yelp.com - user review - 12/28/2007
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3.0 of 5 stars.
I understand everyone's fury over the Marshall Fields thing, I really do. I'm from Pittsburgh, where we had Fields-equivalent Kaufmann's for decades, and it was bought out by Macy's and changed, as…
yelp.com - user review - 12/28/2007
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4.0 of 5 stars.
Chicago is slowly curing of my aversion to shopping. I went looking for a badly needed new outfit tonight and *started out* across the street, at Lane Bryant. There's a word for the hot mess that was…
yelp.com - user review - 12/28/2007
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2.0 of 5 stars.
Yuck. Yuck for so many reasons. Yuck for the quality of their house brand - I've had two of the two INC items unravel on me within six months to a year. Yuck for as soon as I walk in, I get pounced on…
yelp.com - user review - 12/27/2007
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1.0 of 5 stars.
just got back from macys for some holiday shopping the service is better and petco
yelp.com - user review - 12/23/2007
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2.0 of 5 stars.
Okay Okay so I'm like a lot of other people and want my Marshal Field's back! But I thought I would give Macy's another try anyway and besides the family was in town so they wanted to see the tree.…
yelp.com - user review - 12/15/2007
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2.0 of 5 stars.
So I was shopping at Macy's today and bought a pretty sizable amount of Frango chocolates for various Christmas presents. Really, a good amount. They put my boxes of chocolate into the cheapest…
yelp.com - user review - 12/15/2007
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4.0 of 5 stars.
Really hard for me to not be downtown and not go check out the fancy windows for the holidays. But that big red star of Macy's totally dampens it. Boo. I miss ya Marshall Fields!!!
yelp.com - user review - 12/13/2007
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2.0 of 5 stars.
OK, I admit it. I have been trying to boycott Macy's, even though I didn't shop all that much at Marshall Field's. I guess it's the principle of the thing. But I'm still a sucker for Frangos and…
yelp.com - user review - 12/10/2007
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5.0 of 5 stars.
There's nothing more erotic than a corporate takeover and being able to get 10% back on everything I purchase during the holiday season while getting excellent customer service. The food court,…
yelp.com - user review - 12/04/2007
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3.0 of 5 stars.
Let me preface this review of Macy's by saying I'm a staunch Field's lover, regardless of how ridiculous that might be. I'm nostalgic, okay? Lemme alone. So. Macy's. The customer service has…
yelp.com - user review - 12/03/2007
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4.0 of 5 stars.
Okay - I know that saying this will mean scores of angry Chicago residents with torches will end up on my door to send me into exile...but I am so glad that Marshall Fields is history and Macy's took…
yelp.com - user review - 11/26/2007
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2.0 of 5 stars.
The only thing redeeming about Macy's is that once in awhile, if you time it right, you can get some great deals. I really miss Marshall Field's, though - this store brings back bad memories of the…
yelp.com - user review - 11/18/2007
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3.0 of 5 stars.
It used to be good ole Marshall Field's but now, Macy's is taking over the entire city... Didn't get to see the other floors but the Clinique counter ran out of the item that I was looking for.
yelp.com - user review - 11/15/2007
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4.0 of 5 stars.
Great designer shoe saels on Moschino, Casadei, Stella Mc Cartney.......best bra and pany section in the city -esp for larger breasts!
yelp.com - user review - 11/05/2007
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2.0 of 5 stars.
The one thing that saved it from just 1 star is that I really liked the restaurant. The chicken pot pie was really good. Otherwise, it reminds me shopping in Filene's Basement or something. Just some…
yelp.com - user review - 11/03/2007
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3.0 of 5 stars.
Three stars is being generous. Really generous. I loved Marshall Field's, it was my second home. The service at Macy's now is appalling, but I do like the INC line and some of the other lines they…
yelp.com - user review - 11/01/2007
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...the Macy's people really blew it when they changed the name from Marshall Field's. The store is basically the same, and even nicer than it used to be in some areas, but there are many shoppers (me included)...
citysearch.com - user review - 10/30/2007
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2.0 of 5 stars.
well of course there's that whole going downhill post-Marshall Fields issue to write about, but what review doesn't mention that... These days the place is a glorified TJ Maxx. I went in to return…
yelp.com - user review - 10/11/2007
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1.0 of 5 stars.
I was never a big fan of Field's, mainly because I never really found anything there that I liked with the exception of the Frango mints (mmmmm...Frangos *homer drool*). However, turning Field's into…
yelp.com - user review - 09/19/2007
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2.0 of 5 stars.
This review is for the INC department within Macy's; the only reason why it one extra star is because I have found many cute outfits at great prices but appalling customer service. I don't know if it…
yelp.com - user review - 09/14/2007
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We drove from Wisconsin on Sunday, September 9th to enjoy a wonderful bridal gown shopping experience and came to your Macy's Bridal Salon to look at a few designer gowns. We had an appointment, got caught in...
citysearch.com - user review - 09/09/2007
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2.0 of 5 stars.
It is still worth going to see the Marshall Field's building and its former glory but Macy's is steadily allowing it to fall apart...Peeling walls, cracks in the floor, dirty food court. Its a shame,…
yelp.com - user review - 09/07/2007
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1.0 of 5 stars.
I agree that the store has taken a nosedive since Marshall Field's left. The woman's dressing room in the designer formalwear deparment...probably one of the most expensive areas of the store that…
yelp.com - user review - 08/21/2007
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3.0 of 5 stars.
I do miss Marshall Fields and the whole food court icky thing bleeh! but I do adore lush and they have such nice people working in this department.
yelp.com - user review - 08/07/2007
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2.0 of 5 stars.
This store needs work. The escalators are claustrophobic, the elevators take forever, the clothing is overpriced, and the staff--for the most part--looks like they'd rather be somewhere else. One good…
yelp.com - user review - 08/07/2007
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Great place to shop! Compare to Macy at New York or San Francisco. I love Macy at Chicago! Nice decoration at Christmas time as well!
citysearch.com - user review - 07/05/2007
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4.0 of 5 stars.
The dress selection here is INCREDIBLE! Racks and racks of dresses suitable for all types of occasions - garden parties, high tea, weddings, nights on the town, trips to the opera or even the beach! I…
yelp.com - user review - 07/02/2007
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Macy's is a great place to shop. I personally think it is the best department store I have ever been to. There is great service, variety, more unique items, more than Marshall Fields had. I found clothes and...
citysearch.com - user review - 06/29/2007
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2.0 of 5 stars.
I told myself I would never shop at Macy's. I grew up shopping at Marshall Fields every weekend with my mother and refused to step in after the Macy's takeover. How could they sell out like that??…
yelp.com - user review - 06/27/2007
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4.0 of 5 stars.
i must say, i was one of the hot-headed chicagoans against the change of marshall field's to macy's but i've bought more stuff at macy's in the past few months than i ever bought at marshall field's.…
yelp.com - user review - 06/26/2007
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3.0 of 5 stars.
I'm pretty ambivelant about Macy's - I neither love nor hate it. I've never had a bad experience, but I don't go out of my way to shop there. Last year I bought a dress (at the Seattle Macy's) but…
yelp.com - user review - 06/22/2007
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2.0 of 5 stars.
Well, I never seen why shop a marshall field when the magnificant mile is just some blocks away, maybe it's the parking. Either way, comparing Macy's to marshall fields, I'd have to say that while…
yelp.com - user review - 06/14/2007
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The Marshall Field's reviews here should be deleted. When I was here at Christmas, the overall feel of the store had certainly declined. Macy's has much lower quality clothing that is not worth the price...
citysearch.com - user review - 06/08/2007
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2.0 of 5 stars.
I was killing time in the Loop last week and decided to browse through Macy's. As soon as I walked in, I was assaulted by salespeople. This woman at the perfume counter had me by the arm (literally)…
yelp.com - user review - 06/01/2007
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1.0 of 5 stars.
This is what I have to say... http://www.daviddalka.com/createvalue/2007/05/20/marshall-fields/
yelp.com - user review - 05/26/2007
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5.0 of 5 stars.
I have been here several times and never had a bad experience. I went on Saturday to buy a dress for a wedding that was that night. I had picked out several dresses and then was wandering around…
yelp.com - user review - 05/21/2007
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when this was marshall field's this really was the ultimate department store. now that it is macy's it is horrible. skip macy's and go to nordstrom on michigan avenue. www.fieldsischicago dor org
citysearch.com - user review - 05/12/2007
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1.0 of 5 stars.
The only reason people are noticing an improvement in customer service at Macy's is because the patronage at the store has dropped about 50 percent. Of course you'll get a sales person's attention…
yelp.com - user review - 05/09/2007
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1.0 of 5 stars.
Kind of like JC Penny's or Kohls, but more expensive. I have been in several times since the turnover from Fields, and all has gone downhill; selection, cleanliness, etc. They don't even have it…
yelp.com - user review - 05/09/2007
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1.0 of 5 stars.
I guess I wouldn't hate this place so much if I was ignorant to the fact of what it once was. Gussied up crap is still crap. Heads should roll.
yelp.com - user review - 04/26/2007
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1.0 of 5 stars.
Ah, god do I despise this store. I worked at this location when it was Marshall Fields and up until the sale to Federated. I know everyone says "Chicago should have been better customers to Field's…
yelp.com - user review - 04/23/2007
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2.0 of 5 stars.
I had no allegiance to Marshall Field's, so it didn't bother me to go to Macy's. Unfortunately, I hated shopping here as much as I hated when it was Fields. Why, oh why, is the women's department…
yelp.com - user review - 04/23/2007
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2.0 of 5 stars.
I never had any feelings of loyalty to Macy's or Marshall Fields as I never grew up shopping at either store. I've stopped by Macy's a few times on my way home from work to pick up a few small things…
yelp.com - user review - 04/09/2007
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1.0 of 5 stars.
Thanks for homogenizing the whole wide world. It's so great that I can buy your wonderful INC clothes wherever I go!! I especially love how you make sure to put your name everywhere so that the old…
yelp.com - user review - 04/09/2007
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1.0 of 5 stars.
I'm not a shopping connoisseur. I'm not even from Chicago. But it didn't take me long to realize the importance of Field's to this city. Now it's shit. The customer service is just not the same.…
yelp.com - user review - 04/09/2007
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Macys Bridal Salon on State St is the worse ever. They are very unorganized and careless. I was going to purchase my gown there when I had a wonderful experience with a consultant there. I later found out that...
citysearch.com - user review - 04/04/2007
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3.0 of 5 stars.
I miss Marshall Field's. A lot. One of the men in the shoe department was an absolute jerk.
yelp.com - user review - 04/01/2007
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4.0 of 5 stars.
BREAKFAST- lower level: Great place in the morning to grab a scone/ croissant/ or apple fritter from the bakery area and then walk 5 steps to Starbucks for a 2% vanilla latte (my personal favorite).…
yelp.com - user review - 03/28/2007
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1.0 of 5 stars.
I went to Macy's a few weeks ago. I believe it was a Wednesday evening after work. The fact that the place was empty should've been my first clue that Macy's is not very popular. I checked out the…
yelp.com - user review - 03/17/2007
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1.0 of 5 stars.
the 1 star is for the fact that they sell fresh. and that's it. their merchandising? tacky.
yelp.com - user review - 03/08/2007
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4.0 of 5 stars.
The only reason I go here is because my waxing person is here now. I was never a fan of MF and I don't think much has improved,customer service wise. I love Yana and would follow her wherever she…
yelp.com - user review - 02/25/2007
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4.0 of 5 stars.
Yes, we know Macys is not Marshall Fields, but where were the devoted fans when Fields would put designer merchandise on huge discount because nobody was buying it? This is an above average Macys and…
yelp.com - user review - 02/25/2007
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1.0 of 5 stars.
I have to say I miss Marshall Fields! Now while I would never be one to protest change, what made Marshall Fields decent for me was the consistent level of service. Wasn't always great, but it was…
yelp.com - user review - 02/24/2007
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1.0 of 5 stars.
Zero stars. They are showing us how cheap and tacky they can be. I saw a green truck the other day making a delivery and on the side a big white square with the commie star in the middle (thanks for…
yelp.com - user review - 02/15/2007
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1.0 of 5 stars.
I really don't understand how a true Chicagoan would never shop at Macy's (hi Jamie B.). I don't even live in Chicago anymore and will never give them a dime of my money. Of course it helps that…
yelp.com - user review - 02/08/2007
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1.0 of 5 stars.
I think Macy's is dirty and no comparison to Marshall Field's. When this store first came to Chicago I was upset but thought--hey, if it's good enough h for New York then I'm sure it's ok. But after…
yelp.com - user review - 02/06/2007
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4.0 of 5 stars.
I don't really care about the whole MF/Macy's thing, and i think the store is nice. my only complaint is that i felt i was searching forever to find the floor and section with winters coats, its…
yelp.com - user review - 01/31/2007
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If you wanted to be treated like you don't matter than this is the store for you! I was actually asked by a store consultant to take a dress that I was trying on off so someone else could try it on. In the...
citysearch.com - user review - 01/28/2007
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1.0 of 5 stars.
I used to shop at the State Street Marshall Field's all the time. Now...yuck. On the great department store spectrum, MF was closer to the top, and Macy's is closer to the bottom. Macy's needs to…
yelp.com - user review - 01/23/2007
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4.0 of 5 stars.
There, there, Chicago. I miss MF's too, but Macy's cares. Macy's has great sales and while they aren't the class MF's was, they are trying. We might do well to appreciate that they continued the…
yelp.com - user review - 01/23/2007
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2.0 of 5 stars.
Ugh. I find Macy's to be gross. The Marshall Field's was gross too but at least it had a little history. Macy's didn't even close down during the switch to clean up, empty out old inventory, etc.…
yelp.com - user review - 01/17/2007
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5.0 of 5 stars.
Why does every teary-eyed sentimentalist miss Marshall Field's? Where were all these MF supporters when MF was part of Dayton Hudson? MF has been a dying brand since the days of Alex P. Keaton.…
yelp.com - user review - 01/12/2007
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5.0 of 5 stars.
These reviews are ridiculous. Why didn't any of you buy things at Marshall Field's before the company went bankrupt twice? There's a reason it was purchased by the May Company who then also went…
yelp.com - user review - 01/12/2007
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5.0 of 5 stars.
This is a beautiful, big building. I'm giving it 5 stars because of Marshall Fields. All Macy's did was incorporate RED and steal Marshall Fields. Same products but with their name, their credit! Eww!…
yelp.com - user review - 12/27/2006
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1.0 of 5 stars.
Marshall Field's was the Chicago store of stores and the minute that Macy's took it over the service went down a lot...It has gotten bad...I think it's really sad that in a few months a store can go…
yelp.com - user review - 12/27/2006
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1.0 of 5 stars.
I will never set foot in here. All of my Christmas shopping dollars went to Nordstrom, Lord and Taylor and other specialty stores. Federated promised Chicagoans previously working for Field's wouldn't…
yelp.com - user review - 12/26/2006
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1.0 of 5 stars.
This is no Marshall Field's. All the class & charm is gone and replaced by tacky, red mess. It is overwhelming and cluttered; not at all a relaxing shopping experience. I hate it. I used to have a…
yelp.com - user review - 12/19/2006
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3.0 of 5 stars.
Although most of us Chicago peeps are "supposed to hate" this store I enjoyed my visit there. The customer service was fantastic even though the store was extremely crowded. All the employees were…
yelp.com - user review - 12/18/2006
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4.0 of 5 stars.
I concur, this store reminds me of Marshall Field's... Actually, it doesn't, because when it was Field's I couldn't get someone to help me to save my life but on super-busy Saturday I got a guy to…
yelp.com - user review - 12/18/2006
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2.0 of 5 stars.
I have been told they did not fire the old staff and hire a new one, but somehow Macy's sucks now. The red all over looks like blood, it feels cheap, and it is MESSY MESSY MESSY. The store has…
yelp.com - user review - 12/15/2006
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1.0 of 5 stars.
I'll NEVER go there, or to Bloomingdale's (which I actually miss). They took over a Chicago institution, and turned it into a homogenized clone of a New York store! In my opinion, GOOD Chicagoans do…
yelp.com - user review - 12/15/2006
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1.0 of 5 stars.
So, wait, I move away for a few years and Macy's takes over Marshall Field's and renames it MACY'S and makes it the same lame Macy's I just escaped by leaving New York? WTF? That sucks, man. Big…
yelp.com - user review - 12/14/2006
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4.0 of 5 stars.
I have to say, I can't tell the difference between MF and Macy's. Same food court.
yelp.com - user review - 12/14/2006
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1.0 of 5 stars.
i won't even step in this store. whatever happened to "give the lady what she wants"?
yelp.com - user review - 12/13/2006
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5.0 of 5 stars.
great patient sales associates despite the crowdedness that occurs especially now during the winter holidays. this may be the cause of the so called "mess." good selection of women's high-end jeans…
yelp.com - user review - 12/06/2006
